Payment Options:
Customers may pay by Check, Cash, Money Order, Debit Card, Credit Card or Automatic Draft (ACH) through a checking or savings account. Citynet accepts Visa, MasterCard and American Express.

Do You Prorate:
Currently, Citynet does not prorate invoices.

Payment Returns:
If Check or ACH payments are returned for any reason, Citynet will apply a return fee of $15.00.

Due Date:
All payments are due within 10 days of the invoice date.

Contact Billing:
You may contact Citynet's customer care department at 800.881.2638, 24x7x365. All customer care representatives will be able to handle general billing questions. General inquiries can be sent to billing@citynet.net. When inquiring customers should include: Account Number, Name on Account, Question or Problem, and the best way to contact you.