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CityCareOur CityCare Managed Service provides customers with a means of realizing the competitive benefits of Information Technology while minimizing their technology risks, business risks, and financial investment. With this monthly service Citynet provides you a full complement of Professional and managed services, including:
  • 24x7x365 monitoring and incident resolution utilizing netPulse and our best in class Customer Call Center
  • Software Maintenance of equipment
  • Management of software updates
  • Ongoing trend analysis and recommendations
  • Dedicated customer service manager
  • Detailed Inventory Assessment


FREE! Security & Vulnerability Assessment

No Obligation! No Strings!

When you signup for CityCare get TWO MONTHS FOR FREE!*

Experience the Peace of Mind and Financial Benefits of a Proactive, Expertly Managed Network!

The CityCare service is offered with Gold and Platinum options, which differ in the level of support for the customer's network.
  • CityCare Gold service provides full remote management of IT infrastructure and applications with regard to availability and software updates, as well as monitoring and incident management of the supporting data infrastructure.
  • CityCare Platinum service provides full remote and onsite support for complete turnkey management of both the IT Infrastructure and supporting network so that customers and their IT staff can focus on their core competencies.
Monitoring for both CityCare Gold and CityCare Platinum is conducted remotely utilizing NetPulse, which integrates best-of-breed monitoring systems, customized notification and escalation paths, and a secure customer Web.

Contact your sales associate or click here (contact form) for pricing information in regards to CityCare.

*With a modest term commitment.
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Resources
Support Request Form
http://helpdesk.citynet.net
http://netpulse.citynet.net/sc
http://remote.citynet.net