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Business :: Data :: CityVault Error Support

Error: ConnectionError1

The connection failed.

What you can do:
For the best resolution, please send the following information to support at http://www.citynet.net/CityVault_ticket.cfm :

1. Which Operating System do you use? (e.g. Windows XP)
2. Which version of CityVault are you using? (e.g. 1.8.6.21) You can find the version by right-clicking the CityVault icon and selecting "About."
3. What firewalls do you currently have enabled on your computer?
4. Does your router have a firewall enabled?
5. What Anti-Virus or Anti-Spyware do you have enabled?
6. Which error code are you getting? (e.g. ConnectionError1)

In addition, please include the cityvault.log file as an attachment. You can find the file at:

C:\Program Files\CityVault\Data\cityvault.log

Sometimes it looks like a text file named "cityvault."

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