Voice, Data, and Internet Solution. Telecommunications/Internet/Web Services Provider. Fully Integrated Communications Provider.

Past Issues:

Citynet Customer Newsletter: The Top 10 Reasons You Need CityVault by Citynet for Your Servers
Summary: Why Your Servers Need CityVault; 2009 Core Value Award Winners
Date: 06/01/2009

Citynet Customer Newsletter: Citynet CEO Jim Martin Wins SBA Award
Summary: Citynet CEO Jim Martin Wins SBA Award; Meet the Newest Member of the Citynet Team; Recession Proof Your IT Spending
Date: 05/01/2009

Citynet Customer Newsletter: Learn How to Thrive in this Economy!
Summary: Coming Up Next Week: Learn How to Thrive in this Economy!; What Computer Viruses Teach Us; Easily Back-Up ALL of Your Important Data; Citynet VP Craig Behr Receives Special Recognition
Date: 04/01/2009

Citynet Customer Newsletter: Be Prepared for Spring Storms
Summary: Be Prepared for Spring Storms; Top 10 Reasons to Backup Your Data with CityVault; CityVault Customer Testimonial
Date: 03/01/2009

Citynet Customer Newsletter: WV Customers New Dial-Up Account Procedures
Summary: How to Modify Your Citynet Dial-Up Account for 10-Digit Dialing
Date: 02/01/2009

Citynet Customer Newsletter: Happy New Year!
Summary: Happy New Year!; Make 2009 the Year to Conquer SPAM; Anti-Spam Email Tips; Be On the Alert for New Phishing Schemes; Citynet's Ben Randolph Promoted to Vice-President
Date: 01/01/2009

December 2007

Inside this issue: New Citynet Website Features, Citynet Interactive Intelligence, Extreme Home Makeover® – West Virginia, Managed Network Services Products, Our Most Important Asset: Our People

New Website features
Last month we introduced our newly designed www.citynet.net website. The site is completely new and is extremely easy to navigate. Since our introduction, our people have continued to refine the site and we have added some new features and new information about Citynet.

When you visit citynet.net take a look just below the box that contains the product tabs. You’ll see some wording that provides valuable links to other Citynet features. As a Citynet customer, did you know that you can easily check your email anywhere you go just by visiting us on the web? If you have internet access you can, and we make it easy for you when you click on the word "Citymail". This link will take you to your internet email login page. Just enter your information and password and your new email messages will appear. You can also access your email via http://webmail.citynet.net.

Another feature is the expanded "Customer Satisfaction Surveys". By clicking on that link you will directed to our various Customer surveys. They include:

Citynet Digital Phone: If you are a Citynet Digital Phone customer we’d love to hear your thoughts on the service.
Customer Phone Manager: This is where you control your own phone service. Let us know how you feel about this.
Website Survey: Rate our new website.
Online Account Manager: At Citynet, you control your own account. We’d love to know what you think of this.

We’ve even included two surveys on your perception of Citynet’s value and reliability.

Now, in this day and time, how many companies that you deal with make it this easy to provide feedback on what you think and how you like the services or value that you receive?

We have heard from a number of customers and here is what two had to say:

A Mr. Ross wrote: "I changed from VOIP.com to you all and so far I have had excellent service and no problems. Customer support is great." In response to our new website an anonymous respondent wrote: "I have had many internet providers including People PC, MSN, and AOL. I wanted to try a local internet provider. I have had no problems whatsoever with Citynet. It's a pleasure to work with them."

We would love to know your thoughts as well. Just visit our new website and clink on the customer survey link.

Citynet Interactive Intelligence
Citynet’s Managed Network Services division is proud to introduce our new Interactive Intelligence product through our newly established Elite Partner status with Interactive Intelligence, Inc.

What is Interactive Intelligence? "This is a software solution that works as a Traditional or a VoIP based business telephone service that will increase a business’s productivity by more than 50%" said Luther Toney, CTO – Citynet Retail Division. This solution allows for the convergence of many services that were normally housed on different servers or pieces of equipment in a legacy telephone environment. Now, Auto Call Distribution allows for voice mail, web chat, faxing, call center call recording, and will handle various media applications such as call queueing and call conferencing. A wonderful feature for customer service groups are the screen pop-ups which contain the caller account information so that your business customer service rep can see which customer is calling and what their call history is (before the call is even answered).

Craig Behr, VP/General Manager – Citynet Managed Network Services, said "Interactive Intelligence works with any business PBX, Centrex, or VoIP (Digital Phone) product and can even aid greatly in disaster recovery planning for any business. It will allow the control and flexibility that customers demand and yet provide the business a very exciting return on their investment. Our technicians have spent many training hours to become certified in this new product, and they are ready to provide the installation and customer support that our customers have come to expect from us."

To learn more about Interactive Intelligence and how it can improve your business productivity, call our Customer Sales Support group at 800.903.8906.

Extreme Home Makeover®
ABC’s Emmy Award winning reality series Extreme Home Makeover is in Fairmont, WV to greatly improve the lives of the Turner family. Ty Pennington and his team were in town and Citynet is proud to be a small part of the endeavor.

As the network’s show name clearly states, the Fairmont segment involves the crew in a true transformation of a home into a state-of-the-art living environment for the family. Citynet will be providing website design, web hosting, and access while the crew is in the North Central West Virginia community. "We are very happy to be working with the City leaders, the show producers, and the design team in providing web support to this very important project" said Drew Pomeroy, Citynet Senior Vice President of Marketing. Frank Boscarillo, COO - Citynet’s Retail Division, summed it up by saying "This is an exciting project for us and one that will really help a family that truly deserves the assistance. Even to play a small role in this project is wonderfully exciting and a role we treasure."

Extreme Home Makeover airs Sundays at 8pm on ABC. The Fairmont/Turner segment has yet to be scheduled but the Producers are hoping for a March 2008 air date. Check your local cable or satellite schedule.

If you would like more information on the show, visit http://abc.go.com/primetime/xtremehome/index?pn=index

The Extreme Home Makeover® - West Virginia website, developed by Citynet in conjunction with the show, can be found at: http://www.wvextremehomes.com

Managed Network Services Products
Did you know that Citynet is an Authorized Barracuda Reseller as well as a Websense Partner?

These products are excellent add-ons to any internet service that we provide to our customers.

With Citynet’s Cisco Product line, Barracuda, and Websense, we can provide a customer the premier tools to assist them with:

Internet Security
Intrusion Detection
Spam Prevention
Email Archiving
Web Content Filtering
Secure Remote Access

More information is available by calling us at 800.903.8906

Our Most Important Asset – Our People
This month we are featuring two of our newer employees, one from our sales department and one from administration.

David Simpson, Account Manager – Retail Operations. Dave joined Citynet in November 2007 as a sales professional responsible for personal sales to our Retail Division business customers in West Virginia. Dave comes to Citynet with excellent telecommunications sales experience and has held similar positions with APS Global Services, MCI, and Inter-Tel Technologies. His knowledge of the industry coupled with his desire for personalized one-on-one customer sales and service, made Dave an excellent person to join the Citynet team.

A West Virginian who recently returned home to the Mountain State, Dave spent a number of years working in south Florida. Dave is responsible for business sales and will concentrate his efforts in West Virginia. He will be based in Bridgeport, WV.
dave.simpson@citynet.net

Jennifer King, Administrative Assistant. Jennifer has enjoyed a lifelong career in the communications industry and has held many positions in a number of international companies. Jennifer comes to Citynet following a long career in non-management and management position at Verizon. Prior to that, she was responsible for the retail stores of AT&T. After Verizon, she continued to support that company by working as an outside trainer and provided training in call center activities and other areas. Her responsibilities at Citynet include the front office and executive support.

Jennifer and her husband reside in Clarksburg, WV. She is based in Bridgeport, WV.
jennifer.king@citynet.net

Comments and suggestions are always welcome. editor@citynet.net