Past Issues:

Citynet Customer Newsletter: The Top 10 Reasons You Need CityVault by Citynet for Your Servers
Summary: Why Your Servers Need CityVault; 2009 Core Value Award Winners
Date: 06/01/2009

Citynet Customer Newsletter: Citynet CEO Jim Martin Wins SBA Award
Summary: Citynet CEO Jim Martin Wins SBA Award; Meet the Newest Member of the Citynet Team; Recession Proof Your IT Spending
Date: 05/01/2009

Citynet Customer Newsletter: Learn How to Thrive in this Economy!
Summary: Coming Up Next Week: Learn How to Thrive in this Economy!; What Computer Viruses Teach Us; Easily Back-Up ALL of Your Important Data; Citynet VP Craig Behr Receives Special Recognition
Date: 04/01/2009

Citynet Customer Newsletter: Be Prepared for Spring Storms
Summary: Be Prepared for Spring Storms; Top 10 Reasons to Backup Your Data with CityVault; CityVault Customer Testimonial
Date: 03/01/2009

Citynet Customer Newsletter: WV Customers New Dial-Up Account Procedures
Summary: How to Modify Your Citynet Dial-Up Account for 10-Digit Dialing
Date: 02/01/2009

Citynet Customer Newsletter: Happy New Year!
Summary: Happy New Year!; Make 2009 the Year to Conquer SPAM; Anti-Spam Email Tips; Be On the Alert for New Phishing Schemes; Citynet's Ben Randolph Promoted to Vice-President
Date: 01/01/2009

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2008: December 2008   |  November 2008   |  October 2008   |  September 2008   |  August 2008   |  July 2008   |  June 2008
May 2008   |  April 2008   |  March 2008   |  February 2008   |  January 2008

2007: December 2007   |  November 2007   |  October 2007   |  September 2007   |  August 2007   |  July 2007   |  June 2007
May 2007   |  April 2007   |  March 2007   |  February 2007   |  January 2007

2006: December 2006   |  November 2006   |  October 2006   |  September 2006   |  August 2006   |  July 2006   |  June 2006
May 2006   |  April 2006   |  March 2006   |  February 2006   |  January 2006

Older: December 2005   |  November 2005   |  October 2005   |  September 2005   |  August 2005   |  January 2003
November/December 2002   |  October 2002   |  September 2002   |  August 2002   |  July 2002   |  June 2002   |  May 2002
April 2002   |  March 2002   |  February 2002   |  January 2002   |  December 2001   |  November 2001   |  October 2001
September 2001   |  August 2001

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October 2007

Inside this issue: Citynet Mission Statement, Citynet’s Live Grades with Harrison County, WV Schools, Business Digital Phone, Managed Services Products, WVU Home game tickets, Our People

Title


CITYNET MISSION STATEMENT:

The senior management of Citynet’s Retail Division has been meeting over the past several months developing a lot of new ideas for the future. One particular idea is to provide our customers with our Mission Statement. Like all other corporations, Citynet has a specific reason for conducting our business in the manner in which we do. We strive to provide World Class customer service backed with the finest technology and products – at very competitive prices. Here is our Mission Statement and our Core Values:

Mission Statement

Citynet's past, present and future is linked by technology and integrity. Our mission is to become the best and most-trusted provider of communication services for businesses in the communities we serve. We will achieve this by building long term relationships with our clients, by providing reliable, innovative solutions, and by delivering unmatched customer support.

Our Core Values

Customer driven Integrity Technological Innovation Yes we can attitude Network reliability Excellence Teamwork



LIVE GRADES WITH HARRISON COUNTY, WV SCHOOLS:

During the recent Statewide Technology Conference held in Charleston, Citynet showcased our new Content Management System featuring a new Live Grade program. Drew Pomeroy, Senior VP of Citynet said "This program will allow teachers to communicate online with parents of their students and provide up-to-the-minute information on test scores, homework assignments, and the student’s grades. We are working with a local school district now to test the system and we’ll be ready to roll this out to other county school systems in the very near future. From what we have heard from our trial teachers – this is the easiest and most thorough program available and exceeds the expectations of other similar products." We will have more information on Live Grades in coming editions.



BUSINESS DIGITAL PHONE

"Our business class service in Digital Phone is really taking off! We’ve been able to sign quite a number of new Channel Partners (resellers) as well as individual businesses" said Ben Randolph, Director, VoIP Channel Partner Program.

Citynet Digital Phone is feature rich and allows everyone to finally have total control over your phone system without calling "the phone company" and begging for help. Our online Account Manager feature allows customers the flexibility that they’ve been waiting for. You decide how, when, and even where your business phone rings. No longer do you miss important calls! Our automated attendant feature is very easy to use and can be set up to answer calls directly or as an after hours only feature.

Most importantly, Citynet Business Digital Phone works with your existing equipment – reducing your costs right from the beginning. If you want new equipment – Citynet can provide that as well, through our new Managed Services Division.

Give us a call at 800.903.8906 or visit www.citynet.net



NETWORK MANAGED SERVICES: Your business. Uninterrupted!

You don’t have to be a multinational corporation for your business to depend on technology. Even in small and medium-sized companies, a downed network can mean major costs in repairs and lost productivity.

The solution is to keep your network from getting to the point of failure in the first place. The solution is what we call NetPulse.

Through proactive, round-the-clock network monitoring and management, Citynet can identify and address technical issues before they become work-stopping problems. And we do it for a remarkably affordable price!

The benefits go beyond just avoiding downtime: with NetPulse we can help you anticipate your future technology needs—and be ready to meet them. Most importantly, we’re a local company, not some faraway offshore help desk. When you need us onsite, we will be there — to install, configure, resolve and advise.

Make sure your business operates without interruption. Call us today for information about NetPulse or to qualify for a free trial if you are an existing Citynet Customer.

Citynet’s new Managed Services Division can handle all your business communications and network needs. Our highly skilled technicians can monitor your in-house network and keep it running at top efficiency – and identify problems often well before they occur!

If network security is an important issue for your business (and it really should be in today’s business environment), Citynet can provide next-generation security for your business network…giving you extra piece of mind.

Along with many other business services, Citynet’s Managed Services Division can assist your business with any solution from your network to your desktops and applications, all at very affordable prices. Call us today to find out how we can save your business costly down time and repair bills…800.903.8906



WVU HOME GAME FREE TICKET GIVEAWAY:

Citynet is giving away 2 free tickets to each WVU football home game! These are not just any tickets - these tickets are to the hottest ticket in the stadium – Touchdown Terrace tickets. Any West Virginia resident can register to win simply by clicking on the Touchdown Terrace banner on our www.citynet.net or www.MSNsportsNET.net . Good luck and remember to register to win each week!



OUR BEST ASSET…OUR PEOPLE:

Jonathan Pauley, Account Manager-Managed Services, Retail Operations. Jonathan is new to Citynet coming on board to manage accounts for our Managed Services Division. Prior to joining Citynet, Jonathan was with Literati Information Technology in Morgantown as senior IT technician. Jonathan is a WVU graduate in Computer Engineering and holds a number of professional and personal certifications in his field of expertise. At Citynet, Jonathan will work with our Managed Services customers to make certain that the products and services provided are proper and he will work directly with clients to ensure that their relationship with Citynet meets their requirement of excellence. He will be based with our Managed Services Division in Morgantown, WV. Jonathan.pauley@citynet.net

Timothy Spradling, Sales Support, Retail Operations. Tim has spent 20 years of his adult life in customer service. He has been providing support for Citynet’s wide range of products and services for over 6 years. A life long resident of Charleston, Tim relocated to Bridgeport, West Virginia upon Citynet’s becoming an independent corporation. Tim’s first experience with computers began when he was working in a bookstore/publishing company on Macintosh (or Apple) computers, and he has been hooked on computers ever since. He considers himself the residential Macintosh expert here at Citynet. Many of our customers using Macintosh computers have gotten to know Tim on a first name basis. Everyday, he strives to provide the best in professional and courteous customer support. The best part of the job for Tim is the opportunities to learn more about computers, computer networks and the telecommunication industry. Tim is now located in our sales support center in Charleston, WV. tim.spradling@citynet.net


Comments and suggestions are always welcome. editor@citynet.net