Past Issues:

Citynet Customer Newsletter: The Top 10 Reasons You Need CityVault by Citynet for Your Servers
Summary: Why Your Servers Need CityVault; 2009 Core Value Award Winners
Date: 06/01/2009

Citynet Customer Newsletter: Citynet CEO Jim Martin Wins SBA Award
Summary: Citynet CEO Jim Martin Wins SBA Award; Meet the Newest Member of the Citynet Team; Recession Proof Your IT Spending
Date: 05/01/2009

Citynet Customer Newsletter: Learn How to Thrive in this Economy!
Summary: Coming Up Next Week: Learn How to Thrive in this Economy!; What Computer Viruses Teach Us; Easily Back-Up ALL of Your Important Data; Citynet VP Craig Behr Receives Special Recognition
Date: 04/01/2009

Citynet Customer Newsletter: Be Prepared for Spring Storms
Summary: Be Prepared for Spring Storms; Top 10 Reasons to Backup Your Data with CityVault; CityVault Customer Testimonial
Date: 03/01/2009

Citynet Customer Newsletter: WV Customers New Dial-Up Account Procedures
Summary: How to Modify Your Citynet Dial-Up Account for 10-Digit Dialing
Date: 02/01/2009

Citynet Customer Newsletter: Happy New Year!
Summary: Happy New Year!; Make 2009 the Year to Conquer SPAM; Anti-Spam Email Tips; Be On the Alert for New Phishing Schemes; Citynet's Ben Randolph Promoted to Vice-President
Date: 01/01/2009

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2008: December 2008   |  November 2008   |  October 2008   |  September 2008   |  August 2008   |  July 2008   |  June 2008
May 2008   |  April 2008   |  March 2008   |  February 2008   |  January 2008

2007: December 2007   |  November 2007   |  October 2007   |  September 2007   |  August 2007   |  July 2007   |  June 2007
May 2007   |  April 2007   |  March 2007   |  February 2007   |  January 2007

2006: December 2006   |  November 2006   |  October 2006   |  September 2006   |  August 2006   |  July 2006   |  June 2006
May 2006   |  April 2006   |  March 2006   |  February 2006   |  January 2006

Older: December 2005   |  November 2005   |  October 2005   |  September 2005   |  August 2005   |  January 2003
November/December 2002   |  October 2002   |  September 2002   |  August 2002   |  July 2002   |  June 2002   |  May 2002
April 2002   |  March 2002   |  February 2002   |  January 2002   |  December 2001   |  November 2001   |  October 2001
September 2001   |  August 2001

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September 2007

Inside this issue: Call Center Upgrade, New Citynet website – coming soon, Customer Survey – coming soon, WVU Football Home game tickets, Our People

Technical Support Center

What makes Citynet different from other Local Exchange Carriers, Managed Services Providers and Internet companies? While there are many differences, one of the most obvious to Citynet customers is our Technical Support Center. This talented group of technicians answers calls 24x7x365 and can answer your questions without annoying transfers, "hold please", or other "gees, I wish I knew" answers.

"At Citynet, our one-call Technical Support Center provides just about any support our customers may need, be it learning how to configure their email accounts – to trouble shooting a problem that is frustrating and difficult. "It is rare when one of our technicians can’t provide instant customer support. Plus, when a Citynet customer calls us, a real live human answers the call, generally within 20 seconds. In fact, we do answer in 20 seconds in more than 96% of our Technical Support Center calls! In the rare instance where we miss a call – we’ll call you back.

Also, we are very proactive, we call customers to make certain that their systems and products are working exactly as they should. It is amazing how many times customers are surprised when we call them just to check in." said Steve Peters, Senior Supervisor.

How are we doing? Well here’s what two customers recently told us:

"Your service and tech support is great! I am very happy with Citynet!" Jane Walker, So Charleston WV

"I don't remember with whom I spoke, but my computer crashed and had to be completely reformatted. When I needed help in putting in my dial-up and email information, I called your customer support number. I absolutely cannot believe the level of knowledge these folks have. They answered every question - often before I had a chance to ask it. Your support people are fantastic. How do they remember all that stuff?" Dick Whiting, Buckhannon, WV

To reach our Customer Technical Support Center, just give us a call: 800-881.2638



New Citynet website coming:

Citynet is just about ready to put our new website online for everyone to see, use, and enjoy. The new website will be far more user friendly, easier to navigate and will put information in the users hand with a minimum of mouse clicks. Plus, our new website will be completely searchable and will contain tried and true features such as our Account Manager – on the opening screen. This will make it easy for current Citynet customers to immediately access their accounts.

Look for the new www.citynet.net website to be up and running soon!



Customer Survey:

In today’s world, everyone is asked countless times to participate in some type of marketing study or another. We certainly understand that, but you’ll see an optional customer survey on our upcoming website. This isn’t just some marketing stunt – we truly want to know what our customers are thinking, how much information we share with them, and how easy (or difficult) it is to deal with Citynet. When the new site appears, just click on the survey icon and let us know how we are doing! We’ll cover the full spectrum of your experience with Citynet with individual surveys on topics such as: (and no – you won’t be asked to complete them all – just those areas of interest most important to you)

Digital Phone Service - Quality of Service, Features Available, Improvement Areas Customer Phone Manager - Ease of Use, Features Available, Improvement Areas Customer Service/Support - Quality of Support, Sign up Experience, Improvement Areas Citynet Web Site - Ease of Use, Sign up Experience, Product Information, Support Information, Improvement Areas Account Manager - Ease of Use, Account Information Available, Improvement Areas Value - Dial Up, Web Services, Collocation, iTone, T1, vTone, PRI, Digital Phone Service, Managed Services, Conference Calling Service Reliability - Dial Up, Web Services, Collocation, iTone, T1, vTone, PRI, Digital Phone Service, Managed Services, Conference Calling



WVU Home game tickets – from Citynet:

Don’t have tickets to the next WVU Football home game at Milan Puskar Stadium? Have tickets but want better seats? How about two tickets to Touchdown Terrace! Last home game, Debbie Mastrers won – so can you!

Citynet, in conjunction with WVU, is offering two free tickets to fans who register to win on either of our websites. It is easy to win, too! Just go to: www.citynet.net and click on the ticket give away banner. Or, go to www.MSNsportsNET.net and click on the Citynet rotating banner to register to win. You MUST be a West Virginia resident.



Our People:

This month we are featuring the new Senior Supervisor of our Technical Support Center and one of our excellent sales account managers.

Steve Peters, Senior Supervisor – Customer Technical Support Center. A resident of Weston, WV and graduate of IADT, with an Associate Degree in Computer Information Management, Steve has been with Citynet since 2001, and has held a number of positions of increasing importance. He began his career at Citynet as a Call Center Technician and was later promoted to Sales Support Consultant. He was quickly promoted to Supervisor of the Sales Support Department. Steve’s current responsibilities return him to the Call Center as the senior supervisor. Steve holds a number of professional certifications including: Network +, MCIWD, and A+ Certifications. Peters is based at Citynet’s corporate headquarters in Bridgeport, WV. steve.peters@citynet.net

Eric Spatafore, Account Executive, Retail Operations. Eric is one of Citynet’s top sales producers and is extremely knowledgeable of the various telecommunications services that businesses demand. "Spats" was one of the first people to join the new Citynet when he came on-board in our Retail Dial-Up Internet group. He was quickly promoted into our outside sales organization. Prior to joining Citynet, Eric was Sales Account Manager at CDWG Inc. a Fortune 500 Technology Solutions Provider. Today, he is responsible for handling some of Citynet’s most important customers. He is known for his intense customer support and knowledge of the telecommunications industry. Eric is a graduate of the College of Business and Economics at West Virginia University with an emphasis on Human Resource Management. He is based in Bridgeport, WV. espatafore@citynet.net




Comments and suggestions are always welcome. editor@citynet.net